Rosemary Matathia

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38 Cherry Street, Jersey City, NJ 07305Mobile: 732-374-6676 (M) ♦ nmatathia@hotmail.com

Summary:  

●        Eighteen years of demonstrated product development, project management, implementation and integration of unified communication products/solutions for fixed/VoIP and wireless networks.

●        Strong background in VoIP domain including in depth knowledge of SIP and associated protocols such as SDP, RTP and RTCP.

●        Extensive experience in multi-vendor management, SLA/supplier underpinning contract negotiation, and performance reviews.

●        Process oriented with solid background in project management and ITIL methodologies combined with an aptitude for assembling templates, documentations, tools/techniques and governance processes.

●        Solid organizational leadership and decision making skills combined with past experience working on complex projects with competing resources and timelines.

●        Strong written and interpersonal skills including the ability to convey technical information and project updates to upper level management, stakeholders, project teams, partners and suppliers.

 

Technical Skills:

●        Technologies Protocols and standards: PSTN/Circuit, SS7/C7/SIGTRAN, AIN, VoIP/VoATM, H.323 VoLTE, E-911, MPLS, TCP/IP, HTTP/S, TLS, ENUM, CNAM, CDMA, GSM, 3G/4G, LTE-EPC, HSPA, SIP, IMS, UICC, GTP, OTA, AAA, DRA, DNS, ANSI, ITU, 3GPP,

●        Vendor Plaforms: ACME and BDSF SBC, BroadWorks Application and Network Servers, Cisco BTS, Akamai CDN, Limelight CDN, Netnumber JA

●        Computer Skills and Tools: Microsoft Office (Word, Access, Excel, Powerpoint, Visio, Microsoft Project); Free Mind Mapping software, Clarity, ALM (Application Lifecycle Management), Sharepoint, Microsoft Lync, Skype

●        Protocol Analyzers and Tools: Hammer, Textronix, Wireshack, e-Health, SevOne.

 

Experience:

Comcast - Product Solution Network Engineer VoIP Products: 11/2013 – 04/2015.

●        Translated user stories and business requirements into technical requirements for the design and integration of a new offering that required additional configuration on the Application and Network servers, as well as new local policies on SBC (Session Boarder Controllers), and enterprise facing ENUM.

●        Collaborated with various teams throughout the SDLC process to ensure that any changes were captured in the detail design document and the project lifecycle adjusted accordingly.

●        Articulated project goals, scope, translated business needs into work packages and distributed to all team members to ensure that WBS/WBS Dictionary are comprehensive prior to developing the detailed schedule.

●        Led proof of concept in engineering/integration lab, identified gaps that existed and worked with internal teams and vendors to bridge the gaps within the Lab, QA and production environment.

●        Led QA staff (onshore and offshore) in functional, regression, performance, interrupt, usability testing.

●        Worked with vendors to develop and validate patches to remedy defects identified during testing.

●        Partnered with engineering team to develop and test initial load scripts in QA before loading configuration in production.

 

Principal Engineer, Verizon Wireless, Branchburg, NJ:8/2005- 8/2013

●        Managed unified communication solutions hosted by Content Delivery Networks (CDN) to deliver Video On Demand (VOD), Music On Demand (MOD) and real time streaming contents to user devices, Application Service Providers (ASP) and M2M providers, Responsibilities included criteria definition, requirements gathering, vendor identification, selection based on RFP responses and onboarding selected vendor.

●        Reviewed Statement of Work (SOW) from vendors to ensure scope aligns with strategic business objectives, engineering proposals and project documentation. Responsibilities also included partnering with stakeholders and legal team to validate system/network availability, uptime and redundancies align with SLA and are verifiable and measurable.

●        Identified and negotiated schedules, milestones and resource requirements to meet project objectives through coordinating activities with stakeholders and vendors, and applying respective project management tools and techniques to manage project scope, quality, schedule and risks.

●        Organized weekly and quarterly face-to-face meetings with senior management vendors and hosting partners to foster vendor loyalty, review performance report cards, non-compliant Key Performance Indicators (KPI’s) and ongoing process improvement strategies including aligning offering with emerging technology such as virtualization. 

●        Worked with internal teams and third party to identify and develop end-to-end network and system performance KPI’s; consolidated critical alarms on a unified dashboard that allowed drill down and isolation of alarm and capacity thus mitigating outages cum mean time to repair.

●        Compiled continual service improvement requirements and partnered with stakeholders to convert requirements to desired functionality; prioritized backlog and deployed in incremental sprints using Scrum/Agile framework or traditional SDLC for projects with complex dependencies.

●        Reviewed and approved change control for scheduled, emergency or upgrade changes, point of escalation for internal and external outages, reviewed interim and final root cause analysis reports and updated SKMS (System Knowledge Management System).

●        Identified and proposed extending network connectivity to strategic, nationwide collocations in order to facilitate migration of network connectivity between VZW and vendors from Telco footprint to ISP (EVPL/EPL) backbone to advance time to market and recurring costs.  This effort to advance time to market and recurring costs resulted in savings of $60M a year and reduced onboarding new services/vendors duration from 9 to 3 months.

 

Director - Datum Communications, South Plainfield, NJ:08/2004 – 07/2005

●        Designed and engineered Voice-Over-IP (VoIP) networks, including the deployment of adjunct network elements and services such as PSTN circuits (DS1, DS3, OC3), SS7/C7/SIGTRAN routes, cross-connects, 911, and entrance facilities to connect Datum’s network to local and long-haul carriers.

●        Developed standards, templates for data, voice, media, special dial plans and PBX offering for enterprise customers.

●        Contributed and lead drafting of RFP, selection of vendors, and Statement of Work (SOW) reviews.

 

Director – Norvergence, Jersey City, NJ: 01/2002 – 08/2004

●        Led the network design, unit integration testing and deployment of (VOIP) for voice and data; responsibilities included feature codes and test plans to ensure functionality, redundancy, and scalability.

●        Designed solutions to improve network capacity, performance, throughput, reliability, and security

●        Developed detailed system specifications for Voice and VOIP products based on service requirements

●        Provided technical oversight in the planning, design and operation of all voice and data systems

 

Manager Network Planning, Global Crossing, Madison, NJ: 02/2001 – 11/2001

●        Designed and Engineered VoIP nodes in Europe for origination and termination of wholesale global voice and data services.

●        Led the vendor selection and proof of concept testing for Quality of service (QOS) solutions and global network monitoring applications.

●        Authored and updated as-built documentation for new data centers.

 

Product Development Manager, AT&T, Staten Island, NY: 12/1998-01/2001

●        Authored requirements including GUI design for Local Number Portability (LNP) and partnered with IBM to develop and integrate tool that allowed AT&T flow through provisioning; thus allowing for real time porting.

●        Led the development of enterprise solution for tier 1 customers.

●        Identified and forecasted bandwidth requirements for collocation

 

Senior CLEC Implementation Analyst, RCN, Princeton, NJ: 11/1994 – 11/1998

●        Led implementation of local number portability

●        Member of the Northeast LNP Operations Team made up of SME experts from CLEC and LECs.  The team identified and worked and with NPAC/SMS to resolve any fallout during implementation.

 

Education

BS - City College, City University of New York, New York, New York

MS – Telecommunication Management - Stevens Institute of Technology, Hoboken, NJ